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Privacy Policy

1. PERSONAL DATA

Thank you for working with Theobroma Systems. The protection of your personal information is important to us. In the following document, we describe how we collect and process your personal information when you use our website and share information with us via our contact forms or Newsletter forms. Thebroma Systems Design und Consulting GmbH, with the address Seestadtstraße 27, 1220, Wien, Österreich collects and controls your personal information in accordance with the EU GDPR regulations. Theobroma Systems reserves the right to update, modify or extend the Privacy Policy from time to time.

Theobroma Systems, processes and uses your personal data only with your consent or mandate. We collect your personal data such as your name, email address, phone number, company name, physical address through communication with you via email, phone, via our contact forms on our website, via events and conferences.

Only such personal data will be collected which are necessary for the execution and processing of our services or which you have voluntarily made available to us.

Personal Data Definition to be found here: https://gdpr-info.eu/issues/personal-data/

2. INFORMATION AND DELETION

As a client or as a person affected in general, you have the right – subject to our duty of confidentiality – at any time to request information about your stored personal data, their origin and recipient and the purpose of data processing as well as the right to correction, data transmission, objection, restriction of processing as well as blocking or deletion of incorrect or inadmissibly processed data.

If there are any changes to your personal data, please inform us accordingly.
You have the right to revoke us your consent to use your personal data at any time.

If you are of the opinion that the processing of your personal data by us violates the applicable data protection law or that your data protection claims have been violated in any other way, please get in touch with us immediately.

3. DATA SECURITY

The protection of your personal data takes place through appropriate organisational and technical precautions. These precautions relate in particular to protection against unauthorised, illegal or accidental access, processing, loss, use and manipulation.
Irrespective of our efforts to maintain a reasonably high level of due diligence at all times, it cannot be ruled out that information that you disclose to us via the Internet may be viewed and used by other persons.

Please note that we therefore accept no liability whatsoever for the disclosure of information due to errors in data transmission not caused by us and/or unauthorised access by third parties (e.g. hacking of email accounts or telephone, interception of faxes).

4. USE OF DATA

We will not process the data provided to us for purposes other than those covered by the mandate agreement or by your consent or otherwise by any provision in accordance with the GDPR. Excluded from this is the use for statistical advertising and marketing purposes, provided that the data provided has been made anonymous.

  1. We collect and use your personal information for the following purposes:
    To respond to your emails and inquiries and conduct all communications with you
    • Personal Data: address; city; company name; country; email address; first name; last name; phone number; User ID; website; ZIP/Postal code/
  2. To inform and update you about all product and software updates, information about other products and services we offer.
  3. To update you about our latest product and services news, company news. innovations, partnerships. The information will be delivered to you as a Newsletter by personal or mass emails. We use third-party service platforms to manage to deliver our Newsletter but do not allow access of the third party to your personal data. You will always have the option to unsubscribe from our mailing lists.
    • Mailing list or newsletter:
      Personal Data: email address; first name; last name
  4. To improve your user experience when navigating our website through cookie collection. The information we may process for these purposes may include the Internet Protocol (IP), time-zone setting, operating system and platform, browser type and version, and information about your visit to our website.

5. TRANSFER OF DATA TO THIRD PARTIES

In order to fulfil your order and our business relationship it may also be necessary to pass on your data to third parties (e.g. business partners, lawyers, tax consultants or other service providers that we use and to whom we make data available, etc.), courts or authorities. Your data will be forwarded exclusively on the basis of the GDPR, in particular to fulfil your order or on the basis of your prior consent.

Furthermore, we inform you that within the scope of our activities and support, factual and case-related information is regularly obtained from you by third parties.

6. DISCLOSURE OF DATA BREACHES

We make efforts to ensure that data breakdowns are detected at an early stage and, if necessary, reported immediately to you or the responsible supervisory authority, taking into account the respective data categories affected.

7. STORAGE OF DATA

We will retain data for at least as long as is necessary to fulfil our contractual or legal obligations and to ward off any liability claims.

We will retain your consented personal data for our newsletter and mail lists until you decide to revoke your consent. You can unsubscribe at anytime.

8. COOKIES AND ANALYTICS TOOLS

This website uses “cookies” to make our website more user-friendly, effective and secure.

A “cookie” is a small text file which we transmit via our web server to the cookie file of the browser on the hard disk of your computer. This enables our website to recognize you as a user when a connection is established between our web server and your browser. Cookies help us to determine the frequency of use and the number of users of our Internet pages. The content of the cookies we use is limited to an identification number that no longer allows any personal reference to the user. The main purpose of a cookie is to recognise visitors to the website. You can disable Cookies in your browser but this may limit the functionality of the werbsite.

Please note that we also use analytics tools (Google Analytics).

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. All information collected will be stored in Google’s servers in USA.

9. SERVER LOG FILES

In order to optimize this website in terms of system performance, user-friendliness and the provision of useful information about our services, the provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes your Internet protocol address (IP address), browser and language settings, operating system, referrer URL, your Internet service provider and date/time.

These data will not be merged with personal data sources. We reserve the right to subsequently check this data if we become aware of concrete indications of illegal use.

10. OUR CONTACT DATA

The protection of your data is particularly important to us. You can contact us at any time with your questions or revocation using the contact details below.
inquiries@theobroma-systems.com

11. PRIVACY POLICY MODIFICATION

Theobroma Systems reserves the right to change and update the Privacy Policy. You will be notified via E-Mail if any changes occur.

© 2024 Theobroma Systems Design und Consulting GmbH 
All Rights Reserved.
© 2023 Theobroma Systems Design und Consulting GmbH 
All Rights Reserved.
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